RETURN AND REFUND
Returns & Refunds
THE CLEAN DEAN’S liability is limited to replacement of product or refund of purchase price upon proof of purchase.
Q: How long do I have to return or exchange my order?
THE CLEAN DEANS accepts returned merchandise within 14 days of delivery as long as it hasn’t been opened, diluted, washed or worn. The date postmarked on the return package will mark when your package was returned.
Q: Where do I send items I want to return or exchange?
Please send all returns to:
THE CLEAN DEANS
100 JALAN SULTAN
Note: If the item is being returned due to a manufacturer's defect, contact firstname.lastname@example.org to arrange for a pre-paid shipping label.
Q: What cannot be refunded?
We will not be able to refund liquids that have been used or diluted and microfiber cloths that have been used.
Q: How will I get my refund?
All refunds will be credited to the original purchasers payment method if available. If the original payment source is unavailable we will issue an electronic gift certificate and transmit it to the email address provided when the order was placed.
Q: Will you pay for the return postage?
If you are returning damaged or defective merchandise we will pay the cost of return shipping, just contact email@example.com and inform us of the issues with the product, photographs are a great way to speed this processes up.
Q: Is there any requirements for return shipments?
For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. Please contact firstname.lastname@example.org if you need any assistance with this, your costs will be reimbursed or credited to your account if the return is because of damaged or defective merchandise. All other items can be sent by a method of your choice.
Q: What happens if my return is lost in the mail?
No refunds will be issued for items not received by our returns department, as we have no way of tracking those packages without a traceable ship method. We recommend you use a traceable ship method to insure successful delivery.
Q: What if I have more questions?
Please contact email@example.com and we will assist in any way we can!