Q: How do I place an order?
You can place an order online through the thcleandeans.com website. We are currently not taking orders over the phone. However, if you e-mail us at firstname.lastname@example.org we can help setup your account and even adjust your shopping cart with the items requested in your e-mail, from here we will provide instructions to finish checkout. To calculate shipping charges, please add all desired items to your online shopping cart and proceed to checkout. We are also available on Carousell.
Q: The item I wanted is no longer on the website, what happened to it?
As items, colors, or sizes sell out they are removed from the store, whether or not the item is restocked depends on many factors and is impossible to predict by our staff. Because of this we cannot let you know when items will be restocked, or if they will be at all. We suggest you purchase the item when it is available, get them before they are gone!
Q: How long does it take for my order to be processed?
Most orders are processed and shipped within 1-2 business days from the time of purchase.
Q: How do I update my shopping cart?
Adding items: To add items to your cart, go to that items product page by navigating from the dropdown menus or product type pages, and click the “ADD TO CART” button.
To purchase multiples qualities of an item, change the quantity (Qty) field to the desired amount and select “UPDATE CART”.
Removing Items: To remove items from your cart, select REMOVE in the item line and then select UPDATE CART.
You can also change the quantity (Qty) field to zero and select UPDATE CART. If you are unable to add or remove items from your cart, there may be an issue with your "cookies" and Temporary Internet files.
Please delete those temporary files, close your browser and reopen the store in a new browser. You will need to log back into the store to complete your purchase.
Q: Do you offer a printed catalog of products offered?
We do not currently have any catalogs of our product line.